How long does it take to receive my CCP purchase?
For INSTANT DOWNLOADS:
After you have made your purchase, within 15 seconds you will be re-directed to a download pick-up page. If your browser does not allow this, you will also be sent an e-mail with a link to your download pick-up page. Please check your spam folder if you cannot find the download email.
For SHIPPED PRODUCTS:
We ship within 24 hours of your order being placed. Please allow 5-9 working days for ground mail delivery for most destinations throughout North America. Please note: Sorry, we cannot ship physical products outside of the United States and Canada, but fortunately instant download products are available worldwide.
If I am not satisfied with my CCP purchase, can I return it for a refund?
Any unused physical product can be returned for a full refund up to 12 months from the date of purchase, no questions asked. Contact us for return instructions at firstname.lastname@example.org or 800-663-3609. We offer no refunds for downloaded content as there is no way of returning the download once it is sent.
What is the cost of shipping CCP products?
Within the UNITED STATES: Shipping rates vary based on the amount in dollars added to your cart. Typically, ground mail shipping is $7.00 for the first book and $0.50 for each additional book.
Within CANADA: Shipping rates vary based on the amount in dollars added to your cart. Typically, ground mail shipping is $18.00 for the first book and $0.50 for each additional book.
Please note: Sorry, we cannot ship physical products outside of the United States and Canada, but fortunately instant download products are available worldwide.
Why is my checkout total different from my cart total?
For Canadian customers, you can shop our website using Canadian dollars; however, upon reaching checkout, your total will appear in US dollars at the equivalent rate on that day.
Where do you ship out of?
We ship all physical books and software from our warehouse located in Newton IL. For Canadian customers, all duties, taxes and shipping costs are included in your total at checkout.
All digital eBooks and software do not require to be shipped and are instead available for download immediately after completing your purchase.
Why was my CCP purchase not processed?
There may be several reasons why your purchase did not process. First, please check your form of payment. We accept PayPal, Google Pay, Apple Pay, Shop Pay, Visa, MasterCard, and AMEX. Next, check to make sure your billing address matches what you have registered with your credit card. If you are still having trouble, please call us directly at 800-663-3609 and we will manually process your order.
What are the CCP Interactive Digital Lessons software requirements?
For FLASH PC: This is an .exe file. Please ensure your PC will run .exe files. Intel PentiumII 450 MHz or faster processor; Windows XP or higher operating system.
For FLASH MAC: Power PC G3 500 MHz or faster processor; Intel Core Duo 1.83 GHz or faster processor; Mac OS X v.10.1.x to Mac OS 10.9.5 Mavericks operating system.
For SMART NOTEBOOK: You will need SMART Notebook software.
A minimum of 128 MB of RAM; a minimum of 50 MB free hard disc space.